Five steps between hitting Submit and opening the box.
Sign in (or create an account — we email you a one-tap sign-in link to confirm, then you set a password), pick items, add your ship-to, submit. You get an order code and a 30-minute reservation on the exact units you picked.
Browsing is anonymous; the account is only required at commit so your order, membership and reservations have somewhere to live. Ship-to travels with the specific order.
Stripe handles the checkout — cards, Apple Pay, Google Pay. Instant, no drama. If Stripe hiccups on our side, we hold your reservation for up to 12 hours so you don't lose stock to a payment failure that wasn't yours.
If you can't complete Stripe checkout in that window, message support and we'll work something out manually before the hold expires. No inventory is released while we're mid-conversation.
Reservation windows scale with your tier — 24h on Plus, 48h on Pro, 72h on Elite and Max — plus multiple slots and larger held quantities per slot. Plus also unlocks request-queue priority when we source new inventory.
Payment truth becomes canonical on our side once we've verified — Stripe webhook or manual reconciliation, doesn't matter. You get a digital delivery record the moment we mark verified.
From that point on, order status, shipping, and case handling operate on our state — not by re-querying the payment processor every time.
The listing photo represents every unit under that product — real piece, not a stock render.
Your first order ships free. After that, shipping is calculated from the actual weighed and measured package — you pay the real label cost, no flat markup and no surprise fee. Every piece ships from the US — no overseas drops, no multi-week waits. Tracking lands as soon as we hand the package off.
US only for launch. Delivery is typically 2-5 business days from ship confirmation.
You get carrier tracking as soon as we hand it off. Three days after confirmed delivery we send one review ask — and one polite follow-up seven days later if you didn't respond. Then we stop. No nagging.
Reviews go on the item's public surface once moderated. Decline the ask and we suppress future asks on that order forever — you can still submit whenever you want through the same link.
Before ship: cancel in your order confirmation email, no questions. After ship but before delivery: contact us and we'll work through it. After delivery: if there's a material problem (mismatch, wrong item, damage), return within 30 days for a refund — we cover return shipping.
Carrier-confirmed loss is required before we open a buyer remedy — but once confirmed we cover it (replacement first, refund if replacement isn't possible). We don't blame you for the carrier's failure.
Your ship-to travels with the specific order and stays scoped to it. Nothing about the address gets shared with anyone outside PlugSheet, and you can request deletion any time.
Material mismatch or misrepresentation triggers the return-before-refund flow — you send it back with tracking, we refund on receipt. Wrong-item shipments (we sent you the wrong piece) get a free return label and immediate re-ship.