What actually happens between placing an order and the box on your doorstep.
Pick items, add your ship-to, submit. You get an order code and a 30-minute reservation on the exact units you picked.
Nothing gets deducted from an account you don't have. There's no login-then-buy. Your ship-to stays with the order and doesn't build a profile you can't delete later.
Stripe is the default rail — instant, no drama. If Stripe hiccups on our side, we hold your reservation for up to 12 hours so you don't lose stock to a payment failure that wasn't yours.
Ko-fi is the immediate fallback if you don't want to wait — pay with your order code and total. Cash App and Zelle are available for buyers we've messaged directly during a payment-recovery window.
Reservation windows scale with your tier — 24 hours on Plus, 48 on Pro, 72 on Elite and Max — plus multiple slots and larger held quantities per slot. Plus also unlocks request-queue priority when we source new inventory.
Payment truth becomes canonical on our side once we've verified — Stripe, Ko-fi or manual reconciliation, doesn't matter. You get a digital delivery record the moment we mark verified.
From that point on, order status, shipping, and case handling operate on our state — not by re-querying the payment processor every time.
The listing photo is the piece shipping to you. Not a supplier catalog shot. Not a stock render. The actual unit, photographed by us in the US after intake QC.
Standard shipping runs through Shippo — we compare providers per package so you're not paying inflated labels. Insurance is included on eligible orders.
Domestic delivery is typically 3-5 business days from ship confirmation. International destinations we're currently configured for are listed at checkout; anywhere else, hit us in Discord.
You get carrier tracking as soon as we hand it off. Three days after confirmed delivery, we send one review ask — and one polite follow-up seven days later if you didn't respond. Then we stop. No nagging.
Reviews go on the item's public surface once moderated. Decline the ask and we suppress future asks on that order forever — you can still submit whenever you want through the same link.
If a unit fails QC between order and ship, we refund immediately or offer a replacement from the same or better batch — your call. We don't quietly downgrade you to a worse unit and hope you don't notice.
Before ship: cancel in your order confirmation email, no questions. After ship but before delivery: contact us and we'll work through it. After delivery: 30 days for return-before-refund on material issues (mismatch, wrong item, damage).
Carrier-confirmed loss is required before we open a buyer remedy — but once confirmed we cover it (replacement first, refund if replacement isn't possible). We don't blame you for the carrier's failure.
Your ship-to lives with the order, not in a global profile. You can save up to three addresses if you make a Plus account, and delete any of them at any time.
Material mismatch or misrepresentation triggers the return-before-refund flow — you send it back with tracking, we refund on receipt. Wrong-item shipments (we sent you the wrong piece) get a free return label and immediate re-ship.
Prices no — the pricing rule is documented in About. Trust and communication yes — hit us in Discord if something's off.